New Data Shows Gambling Harm Support Takes Average of 35 Days, GambleAware Reports

Most recent data released by GambleAware has highlighted that on average, gambling harm support through the National Gambling Support Network takes 3.5 days to reach individuals seeking help.

This data was unveiled to mark the one-year anniversary of the network, which consists of 11 organisations dedicated to providing assistance to those affected by gambling-related issues.

During the last quarter of 2023, organisations within the National Gambling Support Network were able to make initial contact with individuals seeking treatment within an average of just 1.3 days.

This speedy response time reflects the commitment of the network towards addressing gambling harms promptly and effectively.

The National Gambling Helpline, operated by GamCare for over 25 years, experienced its highest volume of calls and online chats in January 2024, with a total of 4,816 interactions. This surge in activity underscores the increasing demand for support services related to gambling harm.

Gambling minister Stuart Andrew emphasised the importance of such services in light of the rising number of individuals reaching out for help.

He highlighted the measures introduced in a white paper published the previous year, including stake limits for online slot games, financial risk checks, and a proposed levy on gambling companies to enhance resources for research, prevention, and treatment of gambling harms.

Statistics from the National Gambling Helpline revealed that since April 2023, 28,175 individuals have received brief interventions, which involve conversations lasting at least 20 minutes. These interventions play a crucial role in preventing the exacerbation of gambling-related harms.

Anna Hargrave, chief commissioning officer at GambleAware, praised the impact of the National Gambling Support Network in improving individuals’ lives and addressing the negative consequences of gambling.

She highlighted the crucial role of third sector providers and expressed anticipation for continued collaboration with the NHS under a proposed statutory levy on operators.

The proposed levy, supported by GambleAware and NHS England, would require online gambling operators to pay a 1% fee on gross gambling yield.

This revenue would be distributed by the Gambling Commission to the NHS and UK Research and Innovation to further support initiatives aimed at tackling gambling harms.

Recently, GambleAware reported that over 100,000 users have accessed its self-assessment tool since its launch, indicating a growing awareness of the need for responsible gambling practices and support services.

The organisation remains dedicated to ensuring that individuals affected by gambling-related harm receive timely and effective assistance through the National Gambling Support Network.

Leave a Comment

Leave a Reply

Your email address will not be published. Required fields are marked *