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News Archive > General > Zoo´s disabled access is roaring success

Zoo´s disabled access is roaring success

By 26th February 2020

Zoo´s disabled access is roaring success
Newquay Zoo staff show off their disabled access ward

NEWQUAY Zoo has been named Southern England’s Venue of the Year by disabled access charity Euan’s Guide.

The family-friendly attraction stood out for its impressive new Changing Places toilet. The additional equipment provided in the Changing Places toilet gives so many more people the chance to enjoy a great day out.

In addition to the amenities found in an accessible toilet, a Changing Places toilet includes a hoist, an adult-sized changing table, a privacy screen and space for a wheelchair-user and up to two carers.

Changing Places toilets are used by more than 250,000 people across the UK. When these facilities are not available, thousands of people cannot safely take part in activities that the majority of the population take for granted.

People also highlighted the venue’s good wheelchair access and willingness to listen and act on visitors’ feedback.

Newquay Zoo spokesperson, Phil Knowling, said: “Newquay Zoo’s new Changing Places toilet is a facility that we’re all very proud of. We want to keep improving on what we do for guests. We want everyone to feel not only that they’re welcome, but that they’re expected.”

Euan MacDonald, co-founder of Euan’s Guide, commented: “Every family deserves the chance to enjoy a great day out. The actions that Newquay Zoo has taken make an enormous difference to so many families who require access to Changing Places facilities. We look forward to hearing about the zoo’s developments as it continues to improve its accessibility.”

Disabled people nominated hundreds of venues for the awards. Eight regional winners were selected which each provide an outstanding welcome for disabled visitors.

The winners included another animal attraction, Folly Farm, Wales’ Venue of the Year, while London’s arts and conference venue the Barbican Centre is the capital’s Venue of the Year.

A family favourite, Cadbury World was named Midlands Venue of the Year while the immersive open air Beamish Museum was awarded Northern England’s Venue of the Year. Edinburgh’s newest distillery, Holyrood Distillery, took the award for Scotland South with the Scotland North award going to the historic Culloden Battlefield and its contemporary visitor centre.

Helping people travel to and from Belfast, the George Best Belfast City Airport was recognised as Northern Ireland’s Venue of the Year. Disabled access information can often be hard to find which is why people use the disabled access review website Euan’s Guide to share their own experiences and find new places to visit that have been recommended by others.

The website holds thousands of reviews for all types of venues making it easier for people to find accessible places to go.

By 26th February 2020

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